Our Services

 

           Your Scanner represents an important investment. The sudden loss of productivity,  even temporarily, could seriously affect your ability to meet your commitments. To help alleviate these problems, MyScanner offers a variety of service programs for users who desire service during and beyond the Limited Warranty. From on-site, depot, unit replacement and supplementary services to consumable kits, MyScanner has a service program to fit your needs. Some benefits of a service agreement include Budget control, Value, Flexiblility, Dependibality, and Productivity

        Get Access To The Right Maintenance, The Right Parts And The Right Service – And Get It

        Right Away!

         Whether you need an annual service agreement or simply prefer to request service as-needed for your document processing and document imaging equipment, MyScanner should be your first choice. The maintenance and service options we have available are listed below. A service representative will be happy to discuss them with you and find the best plan to fit your specific needs.

Fast, Reliable Solutions To Your Hardware Maintenance Problems. 

        Advise the customer service representative that you want a Time & Material Service call . Travel time is

             from the time the field service engineer leaves his office until his return to his office

        A field service engineer will call you to arrange a time for the service call. 

        When the call is completed, you will sign the service work order, acknowledging the completion of the

             service work and the associated costs for travel, labor and parts.You will receive an invoice for the cost of

             the service call based on the current labor and travel rates and parts pricing. 

   Annual Maintenance Contract

        A fixed-cost 12/24/36-month service agreement that insures you will receive a next-business-day

              resolution of any service issues you may experience

       No unexpected charges – all repair parts (except consumables) are included. Nationwide coverage
             – a well-trained field service engineer will be at your location the next business day after you request
            technical support.
       
       Customized Service Agreement

         When Available for your needs are mission critical and require on-site support or 8/5 on call, we can
             design a plan to fit your needs. Call us to discuss a plan to fit your needs 
      

    Onsite Services

        Onsite will be arrange after confirmation quotation.  

 

 

    Depot in-house repair

        Available for smaller items of hardware that are easily shipped via POSLaju , Nationwide , UPS, Federal

             Express or similar type small package carrier

        Generally less expensive than an on-site time and material service call but usually not as fast since depot

             repair requires shipping the item to and from Access Services.

     Just Send Us Your Problem Equipment

      And We'll Repair It.

     

        When you require depot repair service, call our
                  MyScanner at  012 387 5186

        Advise the customer service representative that you want to

             ship a piece of hardware to MyScanner for Depot Repair

             service.

        Depot repairs are usually completed in 2-7 working days after receipt of your item of hardware. Expedited

             service is available for an extra charge

        If the hardware cannot be economically repaired, you will be notified. You will be charged only for the

             inspection time.

        The hardware item will be returned to you upon completion of the service repair via POSLaju , Federal

             Express, UPS or similar small package carrier